Complaints

If you would like to raise a concern about any part of your dealings with Capula Investment Management LLP (the “firm”), you can contact the firm by writing to our compliance department, or you can telephone or email the firm. Our contact details are below:
Postal Address: Capula Investment Management LLP, 7 Clarges Street, London W1J 8AE; Attention: Compliance
Telephone: +44 20 7071 0900
Email: compliance@capulaglobal.com

We will deal with your complaint through our internal complaints procedure.
Investors classified as eligible complainants in accordance with the Financial Conduct Authority’s rules (“Eligible Complainants”) may obtain a copy of Capula’s complaints procedure by contacting the compliance department.

Financial Ombudsman Service

If an Eligible Complainant is dissatisfied with the firm’s response, in certain circumstances they may refer the case directly to the Financial Ombudsman Service.
Postal Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk